Florist Kennington Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee in Kennington

At Florist Kennington, we are committed to delivering the freshest flowers to our valued customers throughout Kennington and the surrounding areas. Our reputation as a trusted local florist means we take every step to ensure the quality, condition, and longevity of your floral arrangements. Whether you order for your home, business, or a special occasion, we stand behind our fresh flower guarantee and strive for your complete satisfaction.

Damaged-on-Arrival Policy

We carefully handcraft and package every bouquet to ensure it arrives in pristine condition. However, in the rare event that your flowers appear damaged, wilted, or do not meet our quality standards upon arrival, please contact us as soon as possible within 24 hours of receipt. Retain the original packaging and provide a clear description of the issue, along with photographs if possible. This allows us to assess the matter swiftly and provide the appropriate solution.

Freshness Window

Our fresh flowers are guaranteed to remain beautiful for at least five days from the time of delivery, provided they receive proper care as per our guidelines. We use only premium blooms sourced from trusted suppliers, arranged by our skilled florists to maximise vase life. Should you notice early wilting or quality concerns within this five-day freshness window, please notify us promptly so we can assist you.

Refund & Replacement Options

Your satisfaction is our top priority. If your flowers are damaged on arrival or fail to meet our freshness guarantee, Florist Kennington is pleased to offer a choice between a full replacement of your order or a refund of the purchase price. In specific cases—such as delayed delivery due to circumstances beyond our control—we will review the situation individually and do our utmost to resolve it in your favour. To initiate a refund or replacement, please provide your order details and supporting information about your concerns.

Complaints Process

If you are unhappy with any aspect of your flowers, delivery experience, or service received, we encourage you to let us know directly. Your feedback helps us continually improve as Kennington’s trusted local florist. To make a complaint, please contact our team with your name, address, order details, and a clear description of the issue. We aim to acknowledge receipt of all complaints within 24 hours and to offer a full resolution within three business days. Rest assured, every complaint is handled professionally and with care.

Serving Local Households & Businesses

Florist Kennington is proud to be part of the local community, serving households, offices, schools, and businesses with a wide array of fresh flowers and bespoke arrangements. Our commitment to quality and customer service has made us a florist of choice in Kennington. We appreciate your trust in us and are dedicated to making your flower-sending experience seamless and satisfying.

Our Commitment to You

Your trust and satisfaction mean everything to us. If there’s ever an issue with your delivery, our team is here to help—ensuring that every customer in Kennington enjoys the beauty and freshness of our flowers, every time.