Kennington Online Flower Delivery Terms: Ordering & Payments

Florist Kennington Terms & Conditions for Online Flower Delivery

Introduction

These Terms & Conditions (“Terms”) govern your use of the Florist Kennington website, as well as any flower delivery and associated services that we provide across Kennington and surrounding areas. By placing an order with Florist Kennington, you agree to be bound by these Terms. We recommend you read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, please refrain from using our website or services.

Scope of Service

Florist Kennington offers an online retail experience for the purchase and delivery of fresh flowers, floral arrangements, and related gifts within Kennington and neighbouring areas. Our services are designed for both individual and business customers. We strive to provide a seamless online flower delivery experience, including timely delivery and high-quality products, subject to these Terms & Conditions.

Order Process

Orders for fresh flowers and bouquets can be placed directly via the Florist Kennington website. To ensure a smooth order process, please follow these steps:

Select your desired floral products and add them to your shopping basket.
Proceed to checkout, where you will provide accurate billing and delivery information. It is your responsibility to ensure this information is correct and up to date.
Choose your preferred delivery date, where available. Same-day or next-day delivery options depend on product availability, delivery location, order cut-off times, and current demand.
Review your order and confirm your acceptance of these Terms before proceeding.
Submit your order by completing the online payment.
You will receive an order confirmation on the website and/or via SMS. In some cases, an order confirmation email may also be sent for your records.

All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason. Orders accepted by Florist Kennington will be fulfilled according to your specified details, subject to these Terms.

Product Availability and Substitutions

While we strive to ensure that all advertised flowers, bouquets, and arrangements are in stock, flowers and supplies are subject to seasonal and market availability. In the unlikely event that we are unable to supply a particular product or specific blooms, we reserve the right to substitute with flowers of equivalent or superior quality and value, maintaining the overall style and colour palette of your chosen arrangement. If a significant substitution is necessary, we will attempt to contact you prior to fulfillment. By placing an order, you acknowledge and accept the possibility of such substitutions.

Pricing and Payments

All prices displayed on the Florist Kennington website are quoted in GBP (£) and are inclusive of VAT where applicable. Delivery charges are calculated at checkout and are clearly displayed prior to order confirmation.

We accept various forms of payment, including major debit and credit cards, and other payment methods as disclosed at checkout. Full payment is required at the time of ordering. Orders will not be processed until payment has been successfully received. We use secure payment processing systems to ensure your transaction is safe; however, we are not responsible for any third-party payment provider errors or actions.

Florist Kennington reserves the right to amend prices at any time. Such changes will not affect orders already accepted and paid for.

Order Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations and amendments are subject to the following conditions:

Cancellations or changes must be requested before your order has been dispatched or prepared.
For same-day flower delivery orders, cancellations or amendments are only possible within a short window after order placement. Once the preparation process has commenced or the order has been dispatched, cancellations and changes cannot be guaranteed.
If an amendment involves an increase in price due to product or delivery upgrades, any additional payment must be made before the order is fulfilled.

For online orders, you may have certain cancellation rights under UK consumer protection law. However, as flowers are perishable goods, your right to cancel may be affected once the preparation process has commenced, or the products have been dispatched. Any refund or cancellation requests will be handled in accordance with our Returns & Refund Policy and applicable laws.

Delivery Policy

Florist Kennington delivers flowers to Kennington and selected surrounding areas. Delivery options, timescales, and charges will be displayed during the order process and may vary by location or product.

We endeavour to deliver orders on the chosen date and within any specified timeframe, but we cannot guarantee exact delivery times due to traffic, weather, and other uncontrollable circumstances. If the recipient is unavailable at the time of delivery, we may attempt to leave the order with a neighbour or in a safe place. Should delivery be impossible due to incorrect address details or access issues, we will attempt to contact you for instructions; redelivery may incur additional charges.

Responsibility for the flowers passes to you or the recipient upon delivery or attempted delivery in accordance with your instructions. Please inspect all delivered products as soon as possible and notify us promptly if there are any issues.

Returns, Refunds, and Complaints

Because flowers are perishable goods, we are unable to accept returns unless the products are damaged, faulty, or incorrectly supplied. If you are unhappy with your order for any reason, or if you believe there is an error or defect, please contact us within 24 hours of delivery with relevant details and photographs if possible. Complaints raised later than 24 hours after delivery may limit our ability to offer a satisfactory resolution.

Where the product is confirmed as faulty or not as described, we will offer an appropriate remedy, which may include a replacement, partial refund, or full refund according to the circumstances and your statutory rights.

Liability

Florist Kennington shall not be liable for any failure or delay in performance attributable to events or circumstances outside our reasonable control, including but not limited to natural disasters, traffic disruptions, adverse weather, or public holidays.

Our liability for any loss or damage (excluding death or personal injury caused by our negligence) incurred as a result of using our website or services is strictly limited to the purchase price of your order. We are not responsible for any indirect, incidental, or consequential losses.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded or limited under UK law.

Customer Responsibilities

By placing an order, you warrant that you are over 18 years of age and legally capable of entering into binding contracts. You are responsible for ensuring that all order information is accurate and complete and that any messages or cards do not contain offensive or unlawful material.

It is your duty to ensure the recipient will be available to accept delivery at the chosen time and place, or to provide clear instructions in case of absence. Florist Kennington will not accept responsibility for unsuccessful deliveries arising from incorrect recipient information or lack of access to the delivery location.

Intellectual Property

All content included on the Florist Kennington website, including text, images, photographs, logos, and designs, is the intellectual property of Florist Kennington or its licensors. You may use the website for personal, non-commercial purposes only. Any unauthorised use, copying, reproduction, or distribution is prohibited.

Personal Data and Privacy

Your personal data will be collected and used in accordance with our Privacy Policy, which forms a part of these Terms. All customer data is handled securely and will not be shared with third parties except as necessary to provide our services or as required by law.

Governing Law and Jurisdiction

These Terms & Conditions, and any contracts or disputes arising from them, shall be governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising under these Terms.

Updates and Amendments to Terms

Florist Kennington reserves the right to amend or update these Terms & Conditions at any time without prior notice. Changes will take effect when posted on the website and will not affect orders already placed and accepted. Please check this page regularly for updates.

General Provisions

If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity and enforceability of any remaining provisions. No failure or delay by Florist Kennington in exercising any of its rights or remedies shall operate as a waiver, nor shall any single or partial exercise of such rights preclude any other or further exercise thereof.

Contact and Customer Service

For questions, feedback, complaints, or further clarification about these Terms & Conditions or our services, please refer to the Contact page on the Florist Kennington website. Our customer service team is committed to ensuring your satisfaction with our online flower delivery across Kennington and surrounding areas.

Note: These Terms & Conditions apply to all customers ordering online delivery of flowers from Florist Kennington, whether for delivery within Kennington or to addresses in nearby areas.